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Director, Customer Onboarding & Adoption - Remote Eligible
Build and scale a high-performing customer onboarding and data services team for ActivTrak
Remote
Senior
yesterday
Director, Customer Onboarding & Adoption
As the Director, Customer Onboarding & Adoption, you will lead the team responsible for implementing the ActivTrak platform and delivering high-value onboarding and data services projects for our customers. You will oversee multiple Project Managers and ensure consistent, high-quality delivery across commercial through enterprise accounts. This role requires a strategic leader who can coach and develop a high-performing team, while also partnering directly with customers and cross-functional stakeholders to drive measurable outcomes.
Key Responsibilities:
- Lead, mentor, and develop a team of Project Managers responsible for customer onboarding and implementation projects.
- Establish and scale delivery frameworks that ensure consistency, quality, and repeatability across all customer engagements.
- Partner with Sales, Solution Engineers, Solution Architects, and Customer Success leadership to align on customer objectives, technical requirements, and delivery timelines.
- Drive customer satisfaction by building trusted executive relationships and serving as an escalation point for project challenges.
- Monitor project performance across the portfolio, ensuring scope, milestones, and budgets are on track, and proactively communicating risks to leadership.
- Contribute to the continuous improvement of professional services methodologies, tools, and processes to support growth and scalability.
- Ensure the team effectively communicates ActivTrak's use cases, features, and value to customers through training, enablement, and solution adoption.
- Serve as the voice of the customer internally, sharing insights that influence product, customer success, and go-to-market strategies.
About ActivTrak
Workforce Analytics Software for Productivity Insights