Senior Customer Success Manager

Senior Customer Success Manager

Actifai is seeking a Senior Customer Success Manager to support its pilot and rollout clients. Actifai is an artificial intelligence company; we help clients optimize their high-value, high-leverage decisions. Typically, this includes things like customer acquisition, customer retention, and customer development (upsells/cross-sells). Actifai is part of Foundry.ai, a technology fund/studio that creates AI software companies in partnership with large global enterprises. Foundry's operating companies focus on practical applications of AI that drive immediate, measurable, and recurring improvements to financial performance. Foundry is backed by leading private equity and venture capital partners including The Pritzker Organization, Breyer Capital, and Madrone Capital Partners.

In this role, you will help manage client engagements including pilots and rollouts across our growing number of enterprise and SMB accounts. You will act as a key point of contact for clients, leading implementations, performing analyses, managing rollout, identifying upsell/cross-sell opportunities, and more. Successful candidates will be expected to:

• Act as a key point of contact for Actifai's clients.
• Manage Level I and Level II application support and make requested updates to client software tools.
• Support software product development, including new features and enhancements.
• Coordinate internal and external resources to ensure that projects align to scope and schedule expectations.
• Lead user trainings and provide ongoing user support by answering questions and troubleshooting issues.
• Build and maintain strong, long-lasting relationships with Actifai's clients.
• Present to client executives about software implementations, analyses, value generation, and more.
• Understand clients' challenges and industry trends and consult on how Actifai can help them achieve their objectives.
• Work cross-functionally with other Actifai teams including Engineering, Data Science, Machine Learning, Product, Sales, and Marketing to support overall corporate strategy and company growth.

We're looking for someone who has:

• Bachelor's Degree in Business, Engineering, or Technology
• 3-5 years of management consulting, client services, or project management experience (or equivalent). Experience in enterprise B2B SaaS is a plus.
• Demonstrated ability to manage and execute multiple projects and initiatives.
• Exceptional communication, organizational, and delivery skills.
• Excellent problem-solving skills.
• Comfort working with large data sets. SQL skills and/or JSON experience a plus.
• A self-starter mentality with a strong desire to win.
• Executive presence.

What you can expect from us:

• As much responsibility as you can handle. We want you to grow personally and professionally as much as you can while at Actifai.
• Cross functional work. You will not only support Actifai's clients, but will also learn the ins and outs of data science, product development, and software development in the world of AI.
• Quick career progression. We are growing fast and hiring rapidly.
• A supportive and collaborative work environment that values your professional development.
• A place where your voice will be heard and where you can contribute beyond just your role.
• An opportunity to work with smart and motivated colleagues and build businesses that can fundamentally reshape markets.

This position's location is Washington, DC (preferred), New York City, or Remote (open to discussion). Actifai offers an extremely competitive compensation package, including equity, 100% employer-covered health/vision/dental insurance for individuals and families (with an optional FSA/HSA), and a 401(k) plan with employer matching. Employees receive 20 days of PTO (not including holidays) and can work both remotely and from our office in downtown Washington, D.C. Successful candidates will join a small but growing team of ambitious, supportive co-workers with ample opportunities to take on responsibilities and develop skills beyond their assigned role. Finally, we highlight that excellence has no single mold, particularly in a field as rapidly evolving as AI. We're looking for excellent candidates of all backgrounds with strong business intuition and coding skills, and welcome applicants regardless of ethnic/national origin, gender, race, religious beliefs, disability, sexual orientation, or age.