Customer Support Laboratory Technician

Customer Support Laboratory Technician

We are seeking a Customer Support Laboratory Technician to join our customer experience team for an 18-month maternity leave coverage. This role involves direct communication with the team lead and collaboration with another partner in a dynamic team of three. You will be supporting a laboratory team of 15-20 individuals as they navigate their busy season.

Responsibilities

• Handle calls and emails with a focus on generating and validating supply requests.
• Demonstrate meticulous attention to detail and navigate high-pressure situations effectively.
• Collaborate with a team to provide exceptional customer service.
• Manage multiple email inboxes, addressing approximately 300 emails per day.
• Provide prompt and accurate customer support with quick turnaround times.

Essential Skills

• Bachelor of Science degree is ideal but not mandatory.
• Minimum of 1 year of experience in customer service, handling complaints and vendor requests.
• Proficiency in managing multiple email inboxes and handling high-volume communication.
• Strong computer skills, including proficiency in various applications, Outlook, and TEAMS software.
• Capability to work on-call during weekends.

Additional Skills & Qualifications

• Experience with Laboratory Information Management Systems (LIMS) is advantageous.
• Previous experience in a lab-specific customer service role is beneficial.
• Possession of an ownership mentality and solution-oriented approach to customer interactions.
• Strong interpersonal skills to work effectively with diverse personalities and perspectives.
• Commitment and stability in the role to ensure consistent performance without frequent retraining.

Work Environment

This position is based in the Fort St. John office, reporting directly to the team lead. The role involves supporting a laboratory team of 15-20 members and collaborating with another individual in the team. Work hours are Monday to Friday from 8:00 AM to 4:30 PM, with a rotating on-call weekend shift.

Job Type & Location

This is a contract position based out of Fort St. John, British Columbia.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Workplace Type

This is a fully onsite position in Fort St. John, BC.