Senior Client Account Manager

Senior Client Account Manager

The Senior Client Account Manager is responsible for end-to-end support of assigned clients within a 3PL retail merchandising and retail marketing execution environment. This role serves as the primary day-to-day point of contact, ensuring client priorities are clearly understood, proactively planned for, and executed through effective coordination with Field Operations, Client Support, Retail, Reporting/Analytics, and internal leadership. The Senior Client Account Manager drives service excellence by translating client needs into actionable direction, monitoring execution quality, and delivering timely, accurate insights and recommendations.

Responsibilities include serving as the primary point of contact for assigned clients; building trusted partnerships through clear, responsive, and proactive communication. Lead regular client touchpoints to review priorities, performance, upcoming initiatives, and risks; document decisions and next steps. Partner cross-functionally to plan, launch, and manage programs from kickoff through completion. Develop clear field-facing direction and ensure teams have what they need to execute accurately in-store. Collaborate with Sales to identify and support growth opportunities. Coordinate with Operations to monitor execution quality, resolve issues, and implement corrective actions. Track program compliance, retail trends, and KPIs; produce recurring reporting and provide insights to internal stakeholders and clients. Partner with Regional Managers to ensure field teams are trained, equipped, and aligned to client standards and program requirements. Manage frequency plans and budgets, tracking pacing throughout the month and communicating adjustments as needed. Conduct store visits with and without clients to support planning, validate execution, and identify opportunities for improvement. Work schedule follows a hybrid model (approximately 60% in-office / 40% work-from-home), based on business needs.

Qualifications include a Bachelor's degree required (or equivalent combination of education and relevant experience). Minimum 5+ years of experience in retail merchandising, retail execution, and/or consumer packaged goods (CPG). Working knowledge of retailer requirements and execution standards across channels such as Consumer Electronics (CE), Big Box, Warehouse, and CPG. Solid understanding of margins, revenue/cost drivers, and basic financial concepts; managerial accounting exposure is a plus. Experience supporting structured, multi-market retail programs and/or client-specific initiatives preferred. Proficiency with Microsoft Office and common collaboration tools. Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and follow-through. Self-starter who works independently with minimal supervision and demonstrates strong ownership of deliverables. Coachable, accountable, and committed to continuous improvement and a growth mindset. Strong problem-solving, time management, organization, and prioritization skills. Exceptional verbal and written communication skills; able to align internal teams and communicate effectively with client stakeholders. Comfortable interpreting retail performance data and translating insights into clear recommendations and reporting. Relationship-builder who collaborates effectively with clients, colleagues, and retail partners. Detail-oriented with sound judgment; able to make decisions needed to meet performance objectives and client expectations. Demonstrated ability to contribute as both an individual contributor and as part of a broader account team. Strong understanding of project management fundamentals, including planning, execution, risk management, and stakeholder alignment. Analytical capability to identify trends, anticipate challenges, and surface opportunities for improved execution and client growth.

Physical requirements include visual acuity sufficient for computer-based work, reporting review, and in-store observations. Hearing sufficient for phone/video meetings and in-person communication in office and retail environments. Ability to travel and visit retail locations and client sites as required.