IT Support Specialist - (full Time)

Technical Support Specialist

The Technical Support Specialist provides essential technical support services to end users, focusing on resolving issues related to hardware, software, and network systems. This role is crucial in ensuring the smooth operation of IT services, contributing to a culture of collaboration, accountability, and continuous learning within the support team. The Support Specialist plays a key role in maintaining high standards of user experience and productivity, aligning with the company's strategic objectives.

Responsibilities

Provide technical support to users experiencing issues with hardware, software, and network systems. Troubleshoot problems, resolve technical issues, and offer guidance on the use of IT resources. Work closely with other IT professionals, including network administrators, system administrators, and cybersecurity experts, to ensure cohesive support and operations. Communicate effectively with non-technical users to understand their issues and provide clear solutions. Manage and resolve IT incidents and problems using a ticketing system. Track issues, prioritize tasks, and ensure timely resolution, escalating complex issues as necessary. Assist in the daily operations of IT support and deployment functions, ensuring alignment with company strategic objectives. Generate and maintain reports on the delivery of support services, providing insights into performance metrics and identifying areas for improvement. Identify and suggest process improvements to enhance user experience and productivity. Encourage the adoption of best practices to streamline operations. Assist in adhering to IT support policies and procedures. Ensure compliance with these policies and update them as necessary to reflect changes in technology and business needs. Implement and follow security best practices within the support services team. Ensure compliance with organizational security policies and standards. Assist in planning and executing technology support-related projects and initiatives. Coordinate resources and timelines to support successful project outcomes. Contribute to IT service management continuous improvement initiatives, ensuring that support services evolve to meet changing business requirements. Manage and maintain IT assets, including hardware and software inventory, ensuring accurate records and timely updates. Perform other duties as required and/or assigned to support the overall success of IT support operations.

Qualifications

Minimum Qualifications: Education and Certifications + High School Diploma/ GED is required + Associates or Bachelors Degree in Computer Science or related discipline is desirable + Certifications are a plus (i.e. CompTIA A+, MSCA) Knowledge, Skills, and Abilities + Two (2) or more years of practice in Technology support or similar position + Working knowledge of IT Asset Management + Working knowledge of ITSM Tools + Excellent verbal and written technical documentation and communication skills + Excellent time management skills and strong ability to prioritize. + Excellent working knowledge of computer and network systems. + Advanced working knowledge of troubleshooting best practices + Effective problem-solving and critical-thinking skills with the ability to solution while working in a team as well as independently.

Acosta Group is a collective uniting the most trusted retail, marketing, and foodservice agencies—Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. Together, we connect consumers with the brands they love through omnichannel selling, merchandising, brand advocacy, and integrated marketing. We recognize our associates are the foundation of our success. That's why we prioritize your growth, development, and well-being to help you reach your full potential. With programs designed to support a fulfilling work-life balance, we offer opportunities that fit your lifestyle and ambitions—whether you're looking for part-time flexibility or full-time career advancement. Ready for a career path that's as unique as you? Discover your path at Acosta Group! Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. By applying, you agree to our Privacy Policy and Terms and Conditions of Use. Acosta, and its subsidiaries, is an Equal Opportunity Employer