Client Services Manager

Client Service Manager

The Client Service Manager (CSM) is responsible for the negotiation, creation, approval, and implementation of national projects. These responsibilities include project development, budget management, execution monitoring, issue resolution, reporting, up-selling, and invoicing. The CSM must also manage all related financial activities within Product Connections process while providing a high level of service to client representatives and co-workers and assisting the organization in achieving a service excellence culture.

Essential Duties and Responsibilities:

• Developing national sales plans for our clients and retailers operating within the approved financial guidelines.
• Achieving annual client budgets.
• Establishing, maintaining sound client relationships.
• Responsible for facilitation and loading of all retail projects through following established rules and guidelines.
• Monitoring and reporting project results.
• Collaborate with Field Support and Retail Management to ensure complete and timely execution of all retail tasks.
• Responsible for ensuring all billing is accurate and timely via established rules and guidelines to include a review of current client bill rates, addresses, and authorized retailers.
• Providing any documentation and backup.
• Maintain accuracy of authorized client billing form.
• Ensuring Product Connections receives payment for all invoiced work.
• Actively seeking opportunities to up-sell existing and client base.
• Completing all corporate administrative duties within the established guidelines.
• Projecting image through grooming, dress, attitude, and actions.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education/Experience: Bachelor's degree or equivalent work experience. Highly experienced in retail operations and knowledge of basic accounting principles.

Computer skills:

• PC knowledge and skills in Microsoft Office products.
• Strong Excel skills: Data Manipulation (filtering, sorting, freezing panes), Pivot Tables (summarizing/analyzing large data sets in Excel) and Vlookups (quickly pulling in information from a lookup table).
• Project loading, store list creation and reporting (project summary, store detail, exceptions, workload).

Other skills:

• Possess negotiation, project management, research, analysis, and presentation skills.
• Completion of training program for Client Service Managers.

Work environment: Office environment.

Language Skills: English is the primary language skill, however, bilingual skills may be required based on business necessity.

Product Connections is committed to providing accessible employment practices and welcomes applications from people with disabilities. If you require accommodation for a disability during any stage of the recruitment process, please let us know.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. By applying, you agree to our Privacy Policy and Terms and Conditions of Use. Acosta, and its subsidiaries, is an Equal Opportunity Employer.