Technical Implementation Analyst

Technical Implementation Analyst

The Technical Implementation Analysts responsible for technical consulting and configuration of the Achievers software with Enterprise clients typically over 5,000 employees with global requirements and complex structures. This individual will lead on all technical implementation components of implementation, from design, configuration, to testing and integration. This role encompasses client meetings, solutions documentation and platform configuration. Please note that this is a 12 months contract.

Responsibilities:

Consulting:

• Consult with clients to gather business and technical requirements through onsite and remote meetings
• Align requirements to product functionality, offering best practice, scalable solutions along the way
• Present compelling solutions, in a collaborative way, to Enterprise clients based on finite feature sets
• Interact with diverse client IT teams on various technical topics such as system integration and single sign-on

Configuration and Testing:

• Configure platform modules, site content and permissions
• Configure system integrations and single sign-on
• Provide technical design consulting for API-based integrations
• Utilizing test scripts to verify configurations work correctly, identifying and logging any bugs that occur

Project Support and Delivery:

• Investigate product issues by configuring proof of concepts and interacting with Product Management where needed
• Escalate product issues as needed to ensure client expectations and timelines are met
• Provide product feedback to Product Management
• Collaborate with colleagues inside and outside the department to foster a team-oriented, customer-focused environment
• Support on-boarding for new team members through product and process education
• Can do, team-oriented attitude

Qualifications:

• 4-5 years of related experience in a software company
• Demonstrated evidence of rapid execution of concurrent short term projects (1-3 month cycles)
• Experience with configuring and implementing software applications
• Evidence identifying risks and issues
• Demonstrated resourcefulness in setting priorities and proposing new strategies to ensure project delivery
• Ability to effectively communicate technical concepts to a non-technical audience
• Demonstrated flexibility, adaptability and drive
• Evidence of effective multi-tasking and tight project schedules
• Strong attention to detail
• An asset - experience working with HTML, CSS and APIs

Why you'll love working at Achievers:

We are passionate about disruptive technology that's rooted in science, research and data. We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture! We foster an environment of connection, security, and community. You'll feel at home, without reservation. We believe in moving quickly, failing fast, and adapting to change. We enjoy coming to work every day because we believe in our product and love our culture. We're committed to achieving excellence in everything we do.

Benefits & Perks for permanent full time employees:

• Competitive Pay
• Parental Leave Top-up
• Health Benefits and Life Insurance Coverage Upon Your First Day
• RRSP Matching
• Flexible Vacation
• Employee and Family Assistance Program
• Full access to the LinkedIn Learning Library
• Internal Mentorship Program
• Employee-Led Employee Resource Groups
• A beautiful office space located in Liberty Village, Toronto
• Participation in our Points-based Employee Recognition Program
• Opportunities for professional development and career growth

Our work environment:

Achievers is a hybrid-first company located at 99 Atlantic Ave in Liberty Village, Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication.

Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard. Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is an equal opportunity employer, committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates from all backgrounds and experiences to apply to join our A-Player family. Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs. Achievers does not use AI to make hiring decisions. When you apply to work with us, a real person reads your application—every time. We believe in thoughtful, human-centred hiring, and we think your experience, personality, and potential can't be judged by an algorithm. That's why we keep it personal and take the time to get to know each qualified candidate. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.