Customer Service Officer
ACE Money Transfer
Customer Service Representative
Maintain a positive, empathetic, and professional attitude toward applicants, beneficiaries, and visitors at all times.
Greet and assist visitors/applicants with courtesy, respect, and a service-oriented approach.
Respond promptly to inquiries received via phone, email, in-person visits, or other communication channels.
Acknowledge, document, and resolve complaints while escalating complex issues when necessary.
Develop a strong understanding of Citizen Society's programs, services, and initiatives to confidently respond to queries.
Process applications, forms, orders, and requests efficiently.
Maintain accurate and updated records of all interactions, inquiries, complaints, and transactions.
Coordinate with internal departments to ensure timely resolution of issues.
Provide feedback to management on the efficiency and effectiveness of the customer service process.
Guide and support junior customer service staff when required.
Ensure customer/applicant satisfaction by delivering professional and compassionate support.