IT Support Specialist

IT Support Specialist

Compensation Details: $19.70 - $24.60 per hour

Why should you join our team? We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.

In addition to providing our employees a great culture, Ace also offers competitive benefits that address life's necessities and perks, many of which expand and improve year after year, including:

• Weekly Pay
• Paid Time Off Programs (incl. vacation, paid sick time, holiday pay). Newly hired full-time employees will receive a one-time pro-rated allocation of up to 24 hours of vacation in their first calendar year depending on the month of hire. Paid sick time in accordance with applicable state law. You will receive up to 9 holidays per year, depending on the month of hire.
• Comprehensive health coverage (medical, dental, vision and disability up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents.
• Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10.4% of total eligible compensation
• Dock to Driver Program: Ace will pay for your CDL License and Training to provide a career path transition to a Driver position
• Long-term Career Opportunities: Many of our leaders started with Ace looking for a job, just like you, but found long-term career opportunities at our 15 Distribution Centers across the country and our Corporate company is growing, and we would love to have you grow with us!
• Tuition Reimbursement Program
• Employee Recognition Program
• Merchandise Discounts on Top Brands like Weber, Traeger, Yeti, Craftsman, DeWalt and thousands more!
• Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events.
• Adoption cost reimbursement
• Identity theft protection

Job Description:

The IT Support Specialist is responsible for all aspects of system set-up, computer set-up, installation, troubleshooting, service, upgrades, and maintenance. The position can also include handling how computers connect to each other or the rest of the network; printing, both locally and on the network. The position may require some physical activity such as lifting and moving computer equipment into place or crawling in tight spaces.

What You'll Do

• Problem tickets research, resolution or escalation
• Responds to telephone calls, email and personnel requests for technical support
• Maintain company phone systems, data network, email and computers on a daily basis
• Assisting with telecommunication hardware/software
• Identify and resolve technical problems
• Create user accounts and configure hardware as part of new hire process
• Manage and monitor internal assets to ensure accurate inventory records
• Fix PC, scanner or printer issues
• Responsible for Voice-Pick and scanner hardware and software issues.
• Other related duties may be assigned

Ace Hardware is committed to promoting and maintaining a safe, healthy and injury-free environment for all team members.

What you need to succeed:

• Be a safety champion by promoting a safe and productive workplace through your own actions, including the proper use of PPE, safe operation of powered equipment and safe lifting techniques as determined by the role.
• Be an active participant in contributing to a successful safety culture in the facility.
• Associate degree in related field or equivalent experience preferred
• 1 – 2 years with computer hardware/software experience
• Must be problem solver, quick learner, dependable
• Strong verbal & written communication
• Skilled in Microsoft tools like Word, Excel, Outlook, etc
• Knowledge or experience with AS400 and SAP software a plus
• Ability to perform job functions with minimal supervision

Equal Opportunity Employer Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. This written "Position Description" is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.