Client Care & Inside Sales Coordinator

Client Care & Inside Sales Coordinator

Ace Handyman Services Fox Valley is growing, and we are looking for a highly motivated, customer-focused, sales-driven professional to become the voice and front-end growth engine of our business. This is not a traditional receptionist or administrative role. We are seeking someone who genuinely enjoys talking with customers, building trust quickly over the phone, solving problems, and confidently guiding homeowners toward booking our services. Our customers are not looking for the cheapest option — they are looking for professionalism, responsiveness, trust, communication, and peace of mind. We are looking for someone who believes in delivering and selling that value every single day. If you love the phone, thrive on helping people, enjoy converting opportunities into booked work, and want to directly contribute to the growth of a respected local business, we want to talk with you.

Ace Handyman Services is a nationally recognized leader in home repair and improvement services. Our Fox Valley office has proudly served the community for nearly six years with a reputation built on professionalism, communication, craftsmanship, and exceptional customer care. We are a locally owned business backed by a nationally trusted brand, and we are passionate about helping homeowners love their homes.

This position serves as the primary point of contact for our customers and plays a critical role in driving the growth of the business. The ideal candidate:

• Wants to answer every incoming call
• Enjoys building relationships with customers
• Is energized by helping people and closing business
• Understands how to sell value and professionalism
• Is comfortable discussing premium services and pricing
• Thrives in a fast-moving environment with multiple priorities
• Loves organization, follow-up, and momentum
• Is highly detail-oriented and tech savvy
• Takes ownership and accountability seriously
• Enjoys outbound calling and proactive follow-up
• Believes responsiveness and communication matter

This role combines:

• customer experience,
• inside sales,
• scheduling coordination,
• CRM management,
• pipeline follow-up,
• and operational support.

Key Responsibilities:

Customer Communication & Sales

• Answer inbound customer calls promptly and professionally
• Build trust and confidence with homeowners over the phone
• Educate customers on our services and scheduling process
• Sell the value of our services, professionalism, and customer experience
• Guide customers toward booking appropriate service time blocks
• Handle customer questions and pricing conversations confidently
• Conduct outbound follow-up calls to unsold leads and existing customers
• Help maximize booking conversion and schedule utilization
• Follow up consistently on open opportunities and pending customer decisions
• Maintain momentum throughout the customer journey

Scheduling & Operations

• Coordinate schedules for multiple craftsmen
• Match the right technician to the right customer/project
• Communicate scheduling updates clearly and professionally
• Maintain accurate customer records and job details
• Utilize Service Titan and CRM tools daily
• Help manage workflow, lead pipelines, and customer follow-up activity
• Ensure technicians have accurate job information before arrival

Customer Experience

• Deliver a consistently positive and professional customer experience
• Support review generation and repeat business efforts
• Communicate proactively and professionally with customers and team members
• Help maintain the reputation and growth of the business
• Ensure customers feel informed, acknowledged, and valued throughout the process

Qualifications:

Required

• Strong phone communication and customer relationship skills
• Previous sales, inside sales, customer service, dispatch, or call-center experience
• Strong organizational and multitasking abilities
• Excellent written and verbal communication skills
• Comfortable using CRM systems and technology platforms
• Ability to work independently while remaining coachable
• Positive attitude and strong work ethic
• Reliable transportation and ability to commute to Elgin office
• Comfortable working in a fast-paced environment
• Strong attention to detail and follow-through

Preferred

• Service Titan experience
• CRM experience (Pipedrive or similar)
• Home services industry experience
• Hospitality or relationship-focused sales background
• Scheduling/dispatch experience
• Marketing or pipeline management experience

What Success Looks Like:

• Answer calls with confidence and energy
• Build trust quickly with customers
• Thrive on booking work and creating momentum
• Follow up consistently and proactively
• Stay organized under pressure
• Learn systems and processes quickly
• Operate independently while embracing accountability
• Contribute directly to business growth and customer satisfaction
• Maintain urgency without sacrificing professionalism

Compensation & Growth Opportunity:

We are building this role as a long-term growth opportunity within our company.

Compensation Includes:

• Competitive hourly base pay
• Performance-based bonus opportunities
• Growth and advancement opportunities
• Ongoing coaching and development
• Paid vacation
• Flexible scheduling options
• 401(k) plan
• Regular performance and pay reviews

Expected Compensation Range: $22–26/hour + performance incentives Top performers who help drive growth and customer satisfaction will have opportunities for increased compensation and future leadership responsibilities.

Growth Potential:

• Office Management
• Operations Coordination
• Customer Experience Leadership
• Business Development
• General Management

Important Note:

• Enjoys fast-paced environments,
• Likes talking with people all day,
• Enjoys helping customers solve problems,
• And is motivated by performance and growth,
• This is an in-office role and NOT remote.

If you are uncomfortable with phone communication, sales conversations, multitasking, or accountability-driven environments, this position will likely not be a fit. We are looking for someone who wants to grow with us and become an important part of the future of our business. Compensation: $22.00 - $26.00 per hour