Tech Customer Support - German - CL13

Customer Support - German

Location: onsite - Sandyford, D18

Contract: Full-time role 40 hours per week

Work Hours: 24/7, Mon-Sun, 8am - 10pm on a rotational basis (no night shift). For internal applicants, the type of contract will remain unchanged.

Sponsorship: Sponsorship is not available for this position. A valid Full-time work permit is mandatory for us to proceed with your application.

Duties and Responsibilities

• Develop deep knowledge within a complex product group.
• Investigate and prioritize advertising issues, raising to a specialist when appropriate for further troubleshooting or de-bugging.
• Own tasks end-to-end until they are assigned to a specialist.
• Discern product confusion from bugs, determine solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome.
• Strong interpersonal skills to communicate issue resolution, technical resolution, workarounds, or product confusion to the sales team.
• Partner with product support group specialists to determine solutions to advertising bugs and product confusion.
• Facilitate a high-end customer experience related to support for advertising bugs.
• Mentor team members and own product support areas.

Inclusion and Diversity

We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open, and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace.

Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com.

Professional Skills

• Excellent oral and written communication skills required.
• Ability to rapidly assess, analyze, and resolve or troubleshoot issues and distill into clear and concise communications.
• Aptitude to support sophisticated products.
• Ability to overcome a product learning curve.
• Ability to think critically and problem seek.
• Ability to work in teams.
• Bachelor's Degree
• Minimum of 1 year of experience in Customer Service/Call Centre
• Proficient in English
• Proficient with using computers

Basic Qualifications

• Language(s) Required: As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.