SAP Support Analyst With German
Accenture
SAP Support Analyst
Accenture is a leading global provider of a broad range of professional services in strategy and consulting, interactive marketing, information technology and business operations services, with digital capabilities in all of these areas. With more than 800,000 employees worldwide, we serve clients in more than 120 countries. We have been operating in Slovakia since 1992 and employ more than 2,100 people in Bratislava and Košice.
Accenture globally has ranked 6th on the Great Place to Work® World's Best Workplaces™.
At Accenture Slovakia, we're proud to be recognized as a Great Place to Work®, with standout scores in the categories Made to Feel Welcome and Amazing Culture. We also have achieved an impressive 5th place in the Najzamestnávateľ 2025 ranking within the IT & Telecommunications category.
Are you ready for the next step in your career as a SAP Support Analyst? Support SAP ByD cloud environment in alignment with ITIL processes (Incident, Problem, Change Management) with a strong emphasis on communication with German-speaking users. The role requires functional SAP background but does not include technical coding or functional work. Choose Accenture and make delivering innovative work part of your extraordinary career!
Your mission:
- Receive and process incidents and requests in the SAP ByD product area.
- Coordinate resolution with technical teams and monitor SLA compliance.
- Prepare support performance reports and suggest process improvements.
- Handle incidents or requests for EU based users
- Collaborate with Offshore team in resolving non-EU requests.
- Participate in regular ITIL review meetings.
Who you are:
- Knowledge of SAP modules (e.g., MM, SD, FI) from a user or consultant perspective. (SAP FI is a plus)
- Experience with ITIL processes – certification is a plus.
- German language – minimum B2/C1 level.
- English language – working proficiency.
- Experience with ticketing systems (e.g., ServiceNow, Remedy) – Nice to Have
- Experience in Service Management - Nice to Have
Almost a match? Don't worry—apply anyway! We value potential just as much as experience.
Get in contact:
Any questions? Then please send an email to your recruiter nikoleta.kollarova@accenture.com
We look forward to receiving your application!
What's in it for you?
Accenture offers a competitive compensation package. As required by the Slovak law we hereby state, that the legal monthly minimum gross base pay starts from 1 550€ depending on your professional and personal qualifications in the required areas.
Flexibility: Flexible working arrangements (time & place of work)
Recognition: Guaranteed paid overtime or overtime vacation • German language bonus up to 400€ monthly/gross depending on language proficiency and level of seniority • Flexible Benefit System - budget to be spent on services of your choice • Competitive bonus structure • Refer-a-Friend – get a bonus in the employee referral program • Loyalty rewards
Future: Wide range of trainings and expert lectures • Regular performance review and career growth possibilities • Ongoing career guidance and mentoring (Global Mentoring Program, Lean In) • Employee share purchase plan
Family & Health: 3 extra days off • Sick leave salary compensation (up to 100%) • Home-office equipment • Family oriented benefits (Wedding, Parental and Baby days-off and bonuses) • Employee assistance services (professional psychological, financial and legal help) • Multisport card
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplacesâ„¢. Join Accenture to work at the heart of change.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.