Oracle Cloud Benefits Support Analyst

Oracle Cloud Benefits Support Analyst

The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients' transformation journey. Powered by more than 255,000 people across 24 countries, ATCs will provide our clients seamless access to industry insights and innovative technology solutions.

The Advanced Technology Centers (ATCs) make tremendous impact in solving our clients' business problems leveraging Innovation, Intelligence, Industry insights, new IT and new technology skills. Now, with the global environment changing at a faster pace, our clients are facing unprecedented challenges and they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients.

For our clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and tech expertise from around the world.

For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world's most complex client challenges.

We are Accenture's Oracle practice, and we make the new happen now. Every day, we imagine the future and bring it to life using design thinking, agile development methodologies, and new smart tech like IoT, automation, and AI. We even built our own platform, myConcerto, that mixes the best parts of Accenture and Oracle to help companies come into their own as digital leaders. Ready to find genius answers to seriously hard business challenges and work with some of the best. Come join a team that feels personal even though it's over 54,000 strong.

The Work:

Responsibilities:

• As an Application Support Engineer, you will be responsible for acting as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems.
• Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Advanced proficiency in Oracle HCM Cloud Benefits is required. Advanced proficiency in Oracle HCM Cloud is recommended.
• Must have Oracle Cloud Benefits hands-on experience and knowledge with integrations and touch points with HR and Payroll. Must have experience with interfaces to third party vendors inbound/outbound files. Must have experience with configurations of life events, benefit rates, benefits plans, knowledge with fast formula and benefits reports.
• Good to have hand-on experience with annual Open Enrollment processes. Should have hands-on production support experience.
• This role requires two days per week at the local corporate office and will involve travel as required by the client.

Here's what you need:

• Minimum of 2 years of experience in Oracle HCM Cloud Benefits
• Bachelor's degree or completion of a college program in a related discipline
• English is required for this position as this role will be aligned to multi-national teams where English is the common language across our Global Enterprise. Due to the significant high volume of interactions with these English-speaking multi-national teams, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement

Bonus points if you have:

• An Oracle Cloud certification
• Core Java experience

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.