IT Service Management Representative

IT Service Management Representative

Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Must have skills: SAP Basis Administration

Good to have skills: NA Minimum 2 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary: As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring that client satisfaction is prioritized while effectively managing risks associated with services. You will provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and reliability of IT services.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the development and implementation of service management processes to enhance service delivery.
• Monitor and report on the performance of IT services, identifying areas for improvement.

Professional & Technical Skills:

• Proficiency in SAP Basis Administration.
• Strong understanding of IT service management frameworks and methodologies.
• Experience with system monitoring tools and performance tuning.
• Ability to troubleshoot and resolve technical issues in a timely manner.
• Familiarity with change management processes and incident management systems.

Additional Information:

• The candidate should have minimum 2 years of experience in SAP Basis Administration.
• This position is based at our Ahmedabad office.
• A 15 years full time education is required.