Infra Tech Support Practitioner
Accenture
Infra Tech Support Practitioner
Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/basic and intermediate level troubleshooting.
Must have skills: Red Hat OS Administration
Minimum 3 year(s) of experience is required
15 years full time education required
As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing solutions for both remote and onsite requests, and ensuring that all configured services operate smoothly across different platforms. You will work within a defined operating model and processes, collaborating with team members to enhance system performance and reliability while managing hardware and software support tasks effectively.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the implementation of technology at the operating system level across all server and network areas.
- Conduct basic and intermediate level troubleshooting for hardware and software issues.
Professional & Technical Skills:
- Proficiency in Red Hat OS Administration.
- Strong understanding of server and network management.
- Experience with system monitoring and performance tuning.
- Familiarity with virtualization technologies and cloud services.
- Knowledge of scripting languages for automation tasks.
The candidate should have minimum 3 years of experience in Red Hat OS Administration. This position is based at our Bengaluru office. A 15 years full time education is required.