Customer Service Associate

Accenture Flex Customer Service Associate

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources, while gaining job experience with one of the world's leading professional services organizations.

Providing quality customer service is at the core of our team's goals. As a Customer Service Associate, you will assist achieving team goals by answering questions for users with account related queries.

Key Responsibilities:

• Address the query by providing clarification about what caused it and educate users on how to effectively utilize the platform
• You will be responsible for achieving daily targets and key metrics
• Provide quality customer service by achieving consistent customer satisfaction ratings while always focusing on resolving cases efficiently and utilizing time productively
• Outbound calling and assisting end users with various query types are key to high customer satisfaction
• Needs to be helpful, empathetic, and resolve issues quickly
• Proactively ask questions and maintain an awareness of the client's business, operational activities, and processes within their team area
• Communicate information and escalate to Team leads, QAs, SMEs, and Operations Manager
• Requires professional interaction and communication, both within the Accenture organization and with client contacts

Role Requirements:

• This is an onsite position in San Antonio, TX. Applicants will be expected to relocate to and work in San Antonio, TX, and the pay range is set accordingly.
• Must be flexible to work any shift between 6:00 am - 12:00 am CT including weekends and holidays
• The role requires candidate pass an English Assessment (written) with a minimum score of B2

Basic Qualifications:

• Minimum of 2 years' customer support experience via phone, email, and/or chat

Preferred Qualifications:

• Drive for communication, calls, chats, and interaction with customers and end users
• Strong work ethic, taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team values
• Strong attention to details
• Excellent problem solving and organization skills
• Self-motivated to work independently, with minimal supervision
• Excellent time management skills and able to proactively and independently manage workload and targets