Customer Service Agent - Spanish

Customer Support - Spanish

As a Customer Service Agent, you will be responsible for reviewing business data to ensure accuracy and compliance with client-specific guidelines. Using designated tools and channels, you'll stay informed of evolving policies to maintain high data quality. You'll also act as an advocate for the user community and contribute to ongoing process improvement initiatives.

Roles and responsibilities include:

• Reviewing business data based on client guidelines using established tools and channels.
• Developing deep knowledge within a complex product group.
• Staying informed and updated on evolving client policies and guidelines.
• Advocating for the user community, ensuring their needs are addressed.
• Investigating and prioritizing advertising issues, escalating to a specialist through appropriate channels for further troubleshooting or de-bugging.
• Contributing to initiatives aimed at improving process efficiency and work quality.
• Participating in continuous training programs and collaborative discussions for personal and professional development.
• Effectively and concisely communicating resolution, technical resolution, workarounds, or product confusion to the sales team.
• Facilitating a high-end customer experience related to support.
• Mentoring team members and owning product support areas.

Professional skills required include:

• Excellent oral and written communication skills.
• Language Ability Required: English & Spanish.
• Ability to rapidly assess, analyze and resolve or troubleshoot issues and distil into clear and concise communications.
• Aptitude to support sophisticated products.
• Ability to overcome a product learning curve.
• Ability to think critically and problem seek.
• Ability to work in teams.
• Bachelor's Degree.
• Minimum of 1 year of experience in Customer Service/Call Centre.
• Proficient in English.
• Proficient with using computers.
• YOE 0 to 1 years.

Language(s) required: English and Spanish. As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.

If you are required to work a night shift as part of this role, you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment, that you are fit to work night shifts.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.