Application Tech Support Practitioner

Application Tech Support Practitioner

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Expand upon the provided project role description and add more description. Show creativity.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work-related problems.
• Provide Japanese language support to clients.
• Deliver service desk voice support efficiently.
• Maintain client satisfaction through effective communication.
• Troubleshoot technical issues promptly.
• Document and escalate complex problems for resolution.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Service Desk Management, Japanese Language, Service Desk Voice Support.
• Strong understanding of IT service desk operations.
• Experience in incident management and ticketing systems.
• Knowledge of ITIL framework for service delivery.

Additional Information:

• The candidate should have a minimum of 2 years of experience in Service Desk Management.
• This position is based at our Gurugram office.
• A 15 years full-time education is required.

About Accenture:

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.