Application Tech Support Practitioner
Accenture
Application Tech Support Practitioner
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills: Microsoft Endpoint Configuration Manager. Minimum 3 years of experience is required. Educational Qualification: 15 years full time education.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Facilitate training sessions for junior team members to enhance their understanding of system functionalities.
- Collaborate with cross-functional teams to ensure alignment on project goals and client expectations.
Professional & Technical Skills:
- Proficiency in Microsoft Endpoint Configuration Manager.
- Strong understanding of system administration and application support.
- Experience with troubleshooting and resolving technical issues in a timely manner.
- Ability to document processes and create user guides for clients.
- Familiarity with IT service management frameworks and best practices.
Additional Information:
- The candidate should have minimum 3 years of experience in Microsoft Endpoint Configuration Manager.
- This position is based at our Gurugram office.
- A 15 years full time education is required.
About Accenture:
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplacesâ„¢. Join Accenture to work at the heart of change.