Application Tech Support Practitioner

Application Tech Support Practitioner

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills: Cloud Unified Communication Operations. Good to have skills: NA Minimum 5 year(s) of experience is required. Educational Qualification: 15 years full time education with below skill sets Contact center experience MSFT TeamTeam TelephonyMTR Cisco Webex DI experience Ability to run projects when tasked by the Engineering team.

Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure our systems operate seamlessly. You will be responsible for accurately diagnosing client issues and leveraging your extensive product knowledge to design effective resolutions, all while maintaining a commitment to quality and client satisfaction.

Roles & Responsibilities:

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate training sessions to enhance team knowledge and skills.
• Monitor and evaluate team performance to ensure high-quality service delivery.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Cloud Unified Communication Operations.
• Good To Have Skills: Experience with MSFT Team TelephonyMTR.
• Strong understanding of contact center operations and best practices.
• Familiarity with Cisco Webex DI and its integration in communication systems.
• Ability to manage and execute projects effectively when assigned by the Engineering team.

Additional Information:

• The candidate should have minimum 5 years of experience in Cloud Unified Communication Operations.
• This position is based at our Bengaluru office.
• A 15 years full time education with below skill sets is required.
• Contact center experience MSFT TeamTeam TelephonyMTR Cisco Webex DI experience Ability to run projects when tasked by the Engineering team.

About Accenture:

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.