Application Tech Support Practitioner

Application Tech Support Practitioner

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills: Enterprise Network Operations

Good to have skills: NA Minimum 2 year(s) of experience is required

Educational Qualification: Any degree 15 years of Full time education

Key Responsibilities:

• Provide L2 Network Support and troubleshooting
• Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999
• Flexibility towards working on shifts
• Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines
• Front End Internal, External, and client audits and work towards the closure of the findings

Technical Experience: Mandatory

• Strong technical knowledge on configuring and troubleshooting any of the firewalls preferably Juniper SRX or Palo Alto
• Strong technical knowledge on configuring and troubleshooting Switching and Routing

Additional Skills:

• Knowledge on Cloud Technology
• Knowledge on Scripting
• Knowledge on Wireless Technology
• SSL VPN Configuration and Troubleshooting

Professional Attributes:

• Excellent verbal and written communication skills
• Customer handling skills and good interpersonal skills
• Ability to take complete ownership of the tasks
• High level of initiative and innovative ideas
• Positive Attitude towards work
• Ability to work as Team

Educational Qualification: Any degree / 15 years of Full time education

Certification on Cloud Technology

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