Application Tech Support Practitioner

Application Tech Support Practitioner

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills: Microsoft 365

Good to have skills: NA

Minimum 7.5 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, ensuring that client concerns are addressed promptly and effectively. Your role will also require you to interpret complex client issues and design tailored resolutions based on your extensive product knowledge, contributing to the overall success of our operations.

Roles & Responsibilities:

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate training sessions to enhance team knowledge and skills.
• Monitor and evaluate team performance to ensure alignment with organizational goals.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Microsoft 365.
• Strong understanding of cloud-based applications and services.
• Experience with troubleshooting and resolving technical issues.
• Ability to communicate complex technical concepts to non-technical stakeholders.
• Familiarity with IT service management frameworks.

Additional Information:

The candidate should have minimum 7.5 years of experience in Microsoft 365.

This position is based at our Pune office.

A 15 years full time education is required.

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