IT Service Desk Analyst - Remote Eligible

IT Service Desk Analyst

Do you enjoy solving technical challenges while delivering an exceptional customer experience? Absorb Software is looking for an IT Service Desk Analyst to support our global teams and help keep our technology running smoothly. In this role, you'll be a key member of our IT team—troubleshooting issues, finding thoughtful solutions, and enabling our people to do their best work alongside a collaborative group of IT professionals committed to service and excellence.

What you'll do:

• Deploy, configure, and support end-user hardware throughout the employee lifecycle (onboarding, changes, offboarding).
• Provision, modify, and deprovision user identities and access across business applications and cloud services, including onboarding orientation and ongoing guidance on IT systems, tools, and best practices.
• Monitor, respond to, and resolve incoming service requests, incidents, and alerts, prioritizing work based on business impact and urgency.
• Ensure end-user systems comply with security, privacy, and compliance standards, escalating risks or exceptions when required.
• Document incidents, requests, changes, and resolutions accurately to support reporting, auditing, and continuous improvement.
• Identify opportunities to improve processes, automate repetitive tasks, and enhance the overall end-user IT experience.
• Collaborate with senior IT team members on escalations, infrastructure-related issues, and service improvements.
• Perform other duties as required to support IT operations and business needs.

What you'll bring:

• 1-2 years experience in a help desk or comparable support role.
• Basic understanding of Active Directory, Cloud Directory Management, Networking (DNS and DHCP) and Computer Hardware concepts.
• Basic understanding of industry best practices (ITSM, ITIL 4)
• Proven ability to troubleshoot and resolve technical and procedural issues.
• Proven ability to support and administer various SaaS platforms.
• Excellent customer service skills and professional, empathetic communication skills.
• Experience with asset management.
• Experience with Microsoft products, O365, Intune, or comparable systems (Google Workspace, JAMF).

Are you ready to become an Absorber?

What we offer:

• Fully remote-first work with flexible work arrangements
• Comprehensive Health and Wellness Benefits, generous time off, comprehensive medical and dental benefits based on your country of location
• New Hire Equipment Allowance and monthly Flex Allowance to support your success
• Endless opportunity for career growth and internal mobility
• Employee driven DE&I programs

Who are we?

Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer's organizations grow. We empower learners to enrich their lives, workplaces and communities.

Our values are simple:

• We achieve exceptional results by genuinely caring about each other and the work we do
• We're united, and we grow through our commitment to elevating continual learning!

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com