Senior/expert Technical Account Manager (all Genders)

Senior/Expert Technical Account Manager

SCAYLE is one of the fastest growing enterprise commerce platforms in the world, enabling brands and retailers to realize their D2C ambitions. SCAYLE stands for innovation, international collaboration, and a strong focus on data. We believe that leaving our comfort zone and making bold decisions brings us further both professionally and personally. We see problems not as obstacles but as opportunities to find better solutions. We work in an environment that promotes flexibility, creativity, and continuous development. We are driven by the shared motivation to make a difference and actively shape the future of e-commerce.

Job Description

As a Senior/Expert Technical Account Manager (TAM) at SCAYLE, you will be the strategic and technical contact for a portfolio of 5 to 10 enterprise e-commerce SaaS customers. You will be deeply involved in their technical ecosystems and help align their business goals and product roadmaps with the capabilities of the SCAYLE e-commerce platform. Your goal is to ensure long-term customer success by acting as a bridge between customer teams, internal product management/engineering, and the SCAYLE platform roadmap.

This role requires a combination of enterprise account management, technical e-commerce expertise, and an architectural understanding of composable commerce platforms.

• Manage and steer 5–10 enterprise customer relationships from a technical perspective
• Act as a trusted advisor to the customer for the use of the SCAYLE platform, best practices in integration, and architectural decisions
• Translate complex customer requirements into actionable feature requests and influence internal product roadmaps
• Align business customer needs with existing product features and drive adoption proactively
• Coordinate technical escalations in collaboration with the solution engineering, support, and product teams
• Lead technical QBRs (Quarterly Business Reviews), integration reviews, and workshops for roadmap alignment
• Monitor platform stability (health), usage, and KPIs of your accounts and recommend optimizations
• Work closely with key account managers, product management, engineering, and the sales team

Qualifications

• 5+ years of experience in enterprise e-commerce, SaaS platforms, or digital consulting
• Proven experience in a technical role with customer contact (e.g., Technical Account Manager, Solution Architect, or Senior Consultant)
• Deep understanding of e-commerce architectures: storefronts, APIs, OMS, PIM, CMS, ERP integrations
• Familiarity with headless commerce and MACH principles (microservices, API-first, cloud-native, headless)
• Strong ability to read and understand architectural diagrams, API documentation, and technical specifications
• Practical understanding of integrations via REST, GraphQL, and webhooks
• Experience with monitoring tools, incident processes, and SLAs

Nice To Have

• Experience with e-commerce platform migrations or replatforming projects
• Background in pre-sales engineering or post-sales consulting
• Familiarity with platforms like SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus
• Understanding of international e-commerce challenges such as localization, taxes, fulfillment, and compliance
• Fluent German skills are a strong plus

Additional Information

Main Benefits

• Flexible working hours
• 40% discount in the ABOUT YOU online shop
• Organic fruits and drinks
• Free language courses (German & English)
• Free sports offers (football, volleyball, yoga) & discount on fitness offers
• Mobility allowance
• Free choice of hardware and operating system (Mac, Windows) also for private use
• Modern office near the Hamburg Town Hall
• Agile working environment and cross-functional teams
• Company pension scheme
• Dogs allowed
• Training and development opportunities

(The benefits may vary depending on the location)

Apply online through our career page - we will get back to you as soon as possible with feedback!

A place where you can be yourself. We see it as our responsibility to create an environment where everyone can feel as welcome as they are. Different backgrounds and perspectives make us stronger and shape our culture. What we stand for internally, we also stand for as a brand: acceptance, inclusion, and fairer treatment of fashion.

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