Customer Experience Representative

Job Opportunity

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch.

We are looking for a dependable person who enjoys working in a team. The ideal candidate should have a positive attitude and be committed to providing excellent customer service to Abbvie customers and sales representatives. This role requires thinking creatively and working with others in customer operations to find solutions to customer problems. If you are interested in joining our dynamic team and have a chance to grow with Abbvie, please submit your resume. Let's talk about how your skills can contribute to our team and the opportunities available to you at Abbvie.

Key Duties and Responsibilities:

• Address customer inquiries, requests, and issues.
• Investigate and follow up on customer requests.
• Deliver exceptional customer service with a courteous and professional approach.
• Place orders received through various channels.
• Work effectively both independently and collaboratively within a team.
• Attentively listen to customer needs and questions, responding appropriately.
• Processing daily open orders and ensuring timely fulfillment.
• Utilize critical thinking skills to proactively resolve customer needs.

Qualifications:

• 1-2 years of Customer Service
• Experience working in a team-oriented, collaborative environment
• High School Diploma (Bachelor's Degree preferred)

Skills and Abilities:

• Goal-oriented with a positive and curious outlook.
• Exceptional attention to detail and capability to handle multiple tasks and meet deadlines.
• Excellent written and oral communication skills.
• Exceptional organizational skills and the ability to prioritize effectively.
• Capacity to manage and lead multiple tasks/projects independently.
• Proficient problem solver with the ability to make quality decisions.

Additional Information:

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short-term incentive programs.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html

Recruitment Fraud Alert

• AbbVie will never request sensitive personal information (such as bank account details, social security numbers, or payment of any kind) during the recruitment process.
• If you suspect you have received a fraudulent offer or communication claiming to be from AbbVie, please do not respond, open any attachments, or click on any hyperlinks.

If you have any questions or concerns regarding the authenticity of a communication alleged to have been made by or on behalf of AbbVie, please contact us immediately.

Protect yourself by verifying job offers and communications. Your safety is important to us.

Pay Range: $16 - 29.8 USD

Role is primarily site- or office-based but can occasionally be performed remotely. Employees who are site/office-based and can occasionally perform their role virtually work both in the office and remotely, following the policies and regulations in place at their location. US Employees must be in the office on Tuesday, Wednesday, and Thursday with flexibility to work remotely on Mondays and Fridays. Three days in the office is the minimum; some individuals or teams may require more in-office days due to meetings, business/project needs or their role.