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Technical Service Specialist
Perform hardware and software upgrades to ensure diagnostic equipment reliability
Islamabad
Mid-Level
yesterday
Abbott
A global healthcare leader that develops and markets a wide range of medical devices, diagnostics, branded generic pharmaceuticals, and nutritional products.
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Technical Service Specialist
The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line service and assisting with installations and deinstallations.
Major Responsibilities:
- Provide first line service to customers (service interventions which may require less than 4 hours labor time)
- Schedule and perform planned/predictive maintenance (PM/PdM) activities
- Schedule, perform and document hardware and software updates (TSBs)
- Assist with instrument installations and deinstallations
- Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district
- Travel within the service area
Education/Knowledge & Experience:
- Bachelor's degree; preferably BE/ME in Biomedical/Electrical/Mechanical
- Minimum of 4-5 years' experience in relevant field
- Proven track record in a similar position supported by management and customer references
- Successful engagement with customers, specifically lab staff
- Technical expert for product line responsibility
- Ability to identify and drive resolution of issues
- Strong experience in use of analytical tools and software
- Computer expertise including word processing, spreadsheet and database management applications
- Strong communications skills both verbal and written
About Abbott
A global healthcare leader that develops and markets a wide range of medical devices, diagnostics, branded generic pharmaceuticals, and nutritional products.