Technical Service Specialist

Job Opportunity at Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Providing after sales support, repairs, preventative maintenance, reliability improvement programs, installations and deinstallations.

Our current service methodology is one of using an adaptive and predictive model of identifying failure before it occurs and requires an individual who can adapt in this new model of doing service.

Prepare and maintain detailed service and failure records, ensuring all documentation complies with legal and ethical requirements.

Instruct customers in maintenance and troubleshooting procedures.

Complete user verification checks Test Equipment as prescribed. Maintain and adhere to Test Equipment calibration schedule as prescribed by quality policy.

Strong methodical and logical thinking skills

Must be a strong communicator with good interpersonal skills

Ability to build strong working relationships with customers and provide excellent service, and account ownership from a technical support perspective.

Ability to do Root Cause Analysis and driven to achieve positive results for our customers and Abbott, including the ability to escalate to the wider group for a timely issue resolution.

Must be team oriented and have the ability to work with multi-disciplined teams

Eagerness to develop skills and knowledge through training and education

Potential for minimum 50% travel within NSW and across broader interstate (and New Zealand) locations as required

Willingness to be part of a rotating roster to support customers after hours.

Relevant Tertiary qualification in Electronic/Electrical Engineering or a related field.

Electrical experience is necessary

Knowledge on LIS connectivity, laboratory automation, Abbott products e.g. Architects, Alinity, Haematology instrumentation will be an advantage