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Senior Informatic Technical Specialist
Lead the customer service team to reduce recurring issues by implementing effective process improvements
Bangkok
Senior
2 days ago
Abbott
Global healthcare company that develops diagnostics, medical devices, nutrition products, and branded generic medicines to improve patient outcomes.
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Customer Service Team Manager
Main Purpose Of The Role: Manage the day-to-day operations of a customer service team that responds to enquiries of a technical or complex nature so that all enquiries are resolved quickly and competently and in a manner which enhances the organization's customer relationships.
Main Responsibilities:
- Plan, prioritize, and schedule the team's activities and resources to ensure continuity of service.
- Ensure that customer service staff use databases or other computerized systems to maintain accurate and up-to-date customer service records.
- Monitor the status of customer service activities to identify problem areas and adapt procedures to improve the overall performance of the team.
- Analyze customer enquiries to identify recurring user problems, recommend solutions, and to identify areas where customer service can be improved.
- Develop problem solving guidelines, checklists, or other materials to assist customer service staff to respond to enquiries that are recurring or routine.
- Lead, direct, evaluate, and develop customer service staff to ensure that the team's resources are used effectively and that work schedules and targets are met.
Qualifications:
Education Level: Associates Degree (± 13 years)
Experience/Background: Minimum 4 years
About Abbott
Global healthcare company that develops diagnostics, medical devices, nutrition products, and branded generic medicines to improve patient outcomes.