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Senior Account Executive
Manage and expand medium to large accounts to improve customer satisfaction and profitability
Hong Kong
Senior
yesterday
Abbott
A global healthcare leader that develops and markets a wide range of medical devices, diagnostics, branded generic pharmaceuticals, and nutritional products.
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Senior Ambassador
Senior Ambassador is responsible for managing and expanding medium to large existing accounts, improving customer relationship and satisfaction, improving profitability of accounts, and handling first line service.
Job Responsibilities
- Act as trusted partner and advisor as Abbott's main contact to customers
- Manage and drive the development of their accounts, including key activities such as: strategic account management and post-sales implementation process
- New product and menu expansion targeting and sales support
- Prepare and execute regular customer business reviews
- Success in this role is measured by service level achievement, economic profitability, customer satisfaction score (NPS), contract renewal rate and managed revenue.
- Management of medium to large accounts, maintain network customer satisfaction
- Experience sharing and support for Ambassador in the team
Requirements: Education and Experience
- Degree in medical technology, life sciences or business or equivalent
- Knowledge of medical laboratory science is preferred
- Fluent in Cantonese and English. Knowledge of Mandarin is preferred
- Computer knowledge
- At least three years of relevant experience
About Abbott
A global healthcare leader that develops and markets a wide range of medical devices, diagnostics, branded generic pharmaceuticals, and nutritional products.