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Informatics Technical Specialist
Provide technical information and assistance to customers before, during, and after transactions
Tokyo
Entry Level
19 hours agoBe an early applicant
Abbott
Global healthcare company that develops diagnostics, medical devices, nutrition products, and branded generic medicines to improve patient outcomes.
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Job Title
Main Purpose Of The Role
Provide accurate and timely technical information, advice, and assistance regarding the organization's products and services before, during, and after a transaction to maintain and improve the organization's customer relationships.
Main Responsibilities
- Communicate with customers and clients (via email, phone, or online discussion boards) to answer their enquiries, understand their technical question, assess their needs, and suggest or promote alternative products or services (for example IT hardware and software products, financial services, health services).
- Apply established procedures or develop new solutions to solve technical problems through case management and follow-up on the status of outstanding cases.
- Use databases or other computerized systems to maintain up-to-date customer records, to track the volume, content and outcomes of enquiries received, and to access information, checklists, scripts, guidelines, and other materials for responding to the customer's enquiry.
Qualifications
Education Education Level Major/Field of Study or Equivalent Associates Degree (± 13 years) Experience/Background Experience Details Minimum 1 year
About Abbott
Global healthcare company that develops diagnostics, medical devices, nutrition products, and branded generic medicines to improve patient outcomes.