Field Technical Specialist

Neuromodulation Technical Support Specialist

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• Amazing health and wellness benefits and perks.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Our Neuromodulation business includes implantable devices compatible with mobile technology to help people who suffer from chronic pain and movement disorders. These non-opioid therapies allow us to provide interventional pain therapy to patients throughout the pain continuum.

To provide technical expertise at implant/follow up and troubleshooting, and support to clinicians and Territory Managers.

• Liaise with Education to ensure personal levels of technical competence are at the highest Neuromodulation standard.
• Initiate a method of ongoing communication to all Territory Managers and other employees ensuring your expertise and theirs is shared by all.
• Shared account management and ownership, in consultation with the Territory Manager.
• Liaising with Territory Management re Neuromodulation promotion, product, therapies, service and support.
• Feedback re competition activity, and customer comments/feedback.
• Provide procedure support through patient education, post-operative patient support and ongoing programming.
• Maintain technical competency through training and education including knowledge of therapies and procedures.
• Maintain up to date product knowledge and actively participate in education programs.
• Complete monthly reports as required.
• Documentation of all implant/programming attendance.
• Assist with product marketing and launches.
• Provide market feedback on product and competitor activity.
• Attend to/comply with customer service and other administrative requirements within the required timeframe.
• Ensure maintenance of company property/assets.
• Have a sound understanding of, and comply with, the industry (MTAA), Code of Conduct and Company Compliance requirements.
• Handle and document customer complaints according to Field Event Reporting Standard Operating Procedure.
• Knowledge of and commitment to the requirements of the Quality Management System.
• Knowledge of and commitment to Work, Health & Safety responsibilities.
• Action any other customer complaints with relevant the Division.
• Perform other related functions and responsibilities as directed by Manager

Minimum Education:

• Tertiary qualifications in a related field is desirable but not essential.

Minimum Experience/Training Required:

• Experience in the clinical support of medical devices is highly regarded but not essential.
• An ability to demonstrate a high degree of technical capability.