Customer Support Specialist - Ideal For Biomedical Scientist
Abbott
Customer Support Specialist
We are looking for a highly motivated Customer Support Specialist to join our Core Diagnostics team. In this role, you will deliver exceptional remote support to customers across assay applications, systems, and instrumentation (Alinty). You will play a critical role in ensuring high customer satisfaction while maintaining compliance with quality and regulatory standards.
Key Responsibilities
- Provide technical support to customers via telephone, email, and online platforms
- Troubleshoot assay applications, systems, and instrument-related queries
- Accurately document all customer interactions in line with quality and compliance requirements
- Deliver excellent service to achieve high customer satisfaction (NPS) and resolution rates
- Collaborate with internal teams to resolve complex technical issues
- Act as a technical expert within your assigned product line
About You
- Bachelor's degree or equivalent experience (preferred in medical, engineering, or related scientific field)
- Proven experience in a similar customer support or technical role
- Strong communication and interpersonal skills
- Experience engaging with laboratory or clinical staff
- Solid analytical and problem-solving abilities
- Comfortable using technical systems, tools, and software
As you'd expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.