Senior Technical Specialist - Advant Systems

Senior Technical Specialist - Advant Systems

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This Position Reports To

Project Manager

Your Role and Responsibilities

In this role, you will be working as a Senior Technical Specialist - Advant Systems (AC450 and Safeguard) along with hands on experience in 800xA and AC800M series controllers. You will be responsible to execute medium and complex services jobs and migration projects while following ABB standard processes, quality standards and safety guidelines. Delivering excellent customer service to satisfy customers. Proactively communicating with both customer and ABB sales teams ensuring customer needs are understood and business opportunities utilized for penetration and expansion. This role is contributing to Process Automation Energy Industries Division in Doha Qatar. The work model for this role is onsite.

Your responsibilities:

• Perform medium to high complex service tasks in Advant system like installation, commissioning, maintenance, upgrades and retrofits, repair independently, identifies technical problems and makes analysis through remote or on-site activity in different service categories (installation and commissioning, maintenance, extensions, replacements, upgrades and retrofit, end of life service etc.).
• Perform simple to medium service tasks in AC800M system like installation, commissioning, maintenance, identifies technical problems and makes analysis through remote or on-site activity in different service categories (installation and commissioning, maintenance, extensions, replacements, upgrades and retrofit, end of life service etc.).
• Ensure customer satisfaction by executing service work according to customer order and expectation. Create and maintain a good relationship with customers and understand their needs. Identify new sales opportunities and take influence in convincing the client for the complete service portfolio.
• Coordinate, prepare and ensure that all materials, parts and equipment are available and at the appropriate quality for service activities. Prepare standard lists for ease of work.
• Prepare all documents and reports to be signed by the customer representative. Report work done in a timely manner and follows up when needed. Create standards or job durations.
• Proactively identify potential equipment failures and proactive corrective actions. Troubleshoot complex equipment failure and make recommendations to avoid repeating the problem in the future.
• Identify suggestions for product, quality and customer service improvement and discusses them with management for changes.
• Actively ensures that HSE practices are of high standard. Work to eliminate unsafe practices and incidents.
• Consistently apply functional processes considering links to other teams.

Qualifications for the Role

• Bachelor's degree in Electrical or Equivalent Engineering stream.
• Minimum 7 years of experience on projects and/or services of Advant (AC450 and Safeguard) based control systems preferably in Oil & Gas or Power & Water industry for DCS, ESD and F&G systems.
• Hands on experience in System 800xA and Advant (both hardware and software) system installed base maintenance and support is essential.
• Hands on experience in AC800M library-based application development – project & commissioning is essential.
• Hands on experience in industrial networking, network switch configuration and firewalls.
• Hands on experience in system installation, system configuration and Cyber security for 800xA system.
• Excellent written and verbal communication skills with the ability to influence both internally and externally. Fluent English is required.

Benefits

• Retirement plan

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