Customer Service Representative - Insurance - Remote Eligible

Customer Service Representative - Insurance

AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team.

If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you!

What We Offer

• Starting Pay: $23.00 – $25.00/hour

• Bilingual Fluency: earn an additional $1.00/hour for English/Spanish fluency (assessment provided)

• Location Requirement: must reside within 80 miles of 1225 Freeport Parkway, Coppell, TX 75019

• Remote Training Schedule: Full-time (40 hours per week). 100% virtual training program lasting approximately 4 months. Training shifts will be scheduled anywhere between 9:00am-9:00pm Monday–Friday, with occasional Saturday shifts between 9:00am-7:00pm (with Wednesday off when applicable).

• Remote Work Schedule (Post-Training): Full-Time Schedule (40 hours/week). Work shifts will be scheduled within the hours of 9:00am-9:00pm Monday-Friday, and every Saturday between 9:00am-7:00pm. One weekday off will be provided each week.

• Comprehensive Benefits Package

• Growth & Advancement Opportunities

What You'll Do

• Answer inbound calls and assist members with questions related to AAA memberships

• Deliver personalized, proactive solutions and recommend valuable products and services

• Engage with members using strong communication and a friendly, problem-solving mindset

• Think quickly and critically to resolve issues—this is not a scripted environment

• Navigate multiple systems and tools while actively listening and multitasking

• Maintain a positive, can-do attitude in a fast-paced and evolving environment

• Participate in ongoing coaching and development to continually enhance your performance

Work-From-Home Requirements

• Dedicated, quiet workspace without interruptions.

• You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.

• Demonstrated ability to uphold productivity and confidentiality in a remote setting.

• Regular attendance in virtual team meetings and training sessions.

• Availability during standard business hours and flexibility for possible shift adjustments.

What You'll Need

• Prior customer service experience (recent call center experience preferred)

• Spanish fluency is a plus!

• Excellent communication skills (written, verbal, and listening)

• Ability to multitask and navigate computer systems in real time

• A flexible, "can-do" mindset and willingness to adapt to change

• High school diploma or GED

• Ability to pass a background check and drug screening

• Must reside within 80 miles of 1225 Freeport Parkway, Coppell, TX 75019

Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plan with company match AND Pension • Tuition assistance • PTO for community volunteer programs • Wellness program • Employee discounts (membership, insurance, travel, entertainment, services and more!)

AAA is an Equal Opportunity Employer