Service And Repair Customer Service Representative

Service And Repair Customer Service Representative

Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers. 3M is seeking a Service and Repair Customer Service Representative for its team located London, ON / Chicoutimi, QC.

The Impact You'll Make in this Role

The selected candidate will handle multiple inquiries and develop solutions for moderately complex issues within customer service areas, such as Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, Customer Service Analytics. Independently handles accounts with broader complexity and internal breadth. Demonstrates greater knowledge of systems/processes. Participates in and may lead project teams. Works under limited supervision. The ability to communicate with French-Canadian speaking customers is preferable.

As a Service and Repair Customer Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:

• Handling multiple inquiries and develop solutions for moderately complex issues within customer service areas, such as Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, Customer Service Analytics.
• Independently handles accounts with broader complexity and internal breadth.
• Demonstrates greater knowledge of systems/processes. Participates in and may lead project teams. Works under limited supervision.

Your Skills and Expertise

• High School diploma, GED or higher (completed and verified prior to start)
• Three (3) years of Fall Protection sales or SRL repairs, or manufacturing, or customer service experience in a private, public, government or military environment
• Ability to communicate verbally in the French-Canadian language

Additional qualifications that could help you succeed even further in this role include:

• A quantifiable three (3) plus year history of high-level verbal and written communication skills satisfying intercompany and public inquiries.
• Ability to replicate processes and procedures day to day for consistent and predictable results
• Functioning knowledge of Microsoft Office documentation and presentation software programs
• Familiarity with QAD operating systems software
• Familiarity with Salesforce CRM software

Work location:

• London, ON / Chicoutimi, QC

Travel: May include up to 5% domestic & international

Relocation Assistance: Is not authorized

3M Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We work to reflect the diversity of our global customers, suppliers and channel partners, and build on each individual employee's abilities.

At 3M, we know that inclusion is the key to unlocking the power of our diversity. An inclusive culture is one that supports and appreciates differences and provides fair and equal opportunities for everyone. It's a place where people realize they are respected for their whole and unique selves, and that they belong. Inclusion leads to engagement, which in turn fosters the collaboration, creativity and innovation that drive long-term growth – for 3M as well as for our people and our teams.