Customer Service Representative

USAC And Mexico Customer Service Representative, Mexico City

Collaborate with innovative 3Mers around the world

As a Customer Service Representative, you will play a key role in USAC and Mexico Customer Service within the Safety & Industrial Business Group. In this role you will look to deliver outstanding service to our customers by responding to inquiries, resolving issues and ensuring customer satisfaction.

The Impact You Will Make In This Role

Responsibilities include but are not limited to:

• You will lead customer satisfaction through proactive customer interactions via the phone, email and chat. You will need to proactively respond to customer inquiries and creatively resolve complex daily issues.
• You will drive successful customer order management activities by processing orders accurately and ensuring timely delivery. To do this you will need to interact with sales reps, pricing teams and the customer to ensure pricing, product and order accuracy. You will coordinate with the logistics and supply chain teams to track shipments and update customers on delivery status. You will work with our AR and Disputes areas to help manage returns and exchanges according to company policies.
• You will implement change and process improvements by collaborating internally with your team and other internal areas such as sales, supply chain, AR/disputes/returns teams and technical support areas to address customer needs.
• You will build strong customer relationships by understanding their order patterns, actively listening to their needs, then using that to find creative solutions to complex issues and inquiries. Adaptive communication is key while balancing ongoing issues, activities and priorities.

Your Skills And Expertise

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

• English Level: C1 or higher
• Three (3) years of experience servicing customers within a Customer Service, Customer Support, or related field in a private, public, government or military environment
• AND Bachelor's degree or higher (completed and verified prior to start) from an accredited institution
• OR High school diploma/ GED (completed and verified prior to start) and four (4) years of experience engaging, servicing, or selling to customers, clients, and/or direct experience in a Customer Services role in a private, public or government environment

Additional qualifications that could help you succeed even further in this role include:

• Experience in ERP and CRM systems (SAP and Salesforce)
• Ability to independently solve problems and find solutions
• Self-motivated, and able to work effectively, in cross-functional groups, and with internal and external customers
• High level of experience interacting with cross functional teams like supply chain, planning, program management, portfolio and sales
• Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems
• Ability to follow through with commitments and show concern for the needs of others
• Clear and conceptual thinking ability; excellent judgment and discretion
• Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines

Work location: This role follows an on-site working model, requiring the employee to work at least four days a week at Santa Fe, CDMX. Travel: No travel is required, but there be occasional domestic or international travel if needed. Relocation Assistance: Not authorized

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.