Spécialiste En Support Informatique | IT Support Specialist

IT Support Specialist

Gearbox Studio Québec brings together a team of exceptional talent, driven by the passion for creating award-winning and iconic video games. Our rich universes come to life through transmedia storytelling, live experiences, and consumer products, offering players unforgettable immersive adventures.

Our studio is known for its work on successful franchises like Borderlands, Tiny Tina's Wonderlands, and Brothers in Arms, as well as for the continued development of cult properties such as Duke Nukem, Risk of Rain, and Homeworld.

Gearbox also has offices in Canada, in Quebec and Montreal. Gearbox Studio Québec is proud to be part of 2K, a publishing label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO).

Main Responsibilities

• Provide Level 1 and 2 technical support, in-person and remotely, for all hardware (Windows PCs, Macs, Wacom tablets, peripherals) and software (Administrative and Specialized).
• Manage user accounts, permissions, and groups in our Active Directory.
• Take care of the IT side of employee onboarding and offboarding, including desktop configuration and account management.
• Respond, track, and resolve all support requests through our ticketing system (e.g., Jira, ServiceNow).
• Create and maintain documentation for common problems and their solutions in our knowledge base.
• Maintains and audits the physical inventory of available hardware.
• Collaborate with senior IT team members to escalate and resolve complex technical issues.

Candidate Profile

• Experience with Windows 10-11 operating systems and applications.
• Experience in researching, analyzing, and interpreting problems with automated systems.
• Related troubleshooting and technical support experience and training.
• Hands-on experience with tools like Perforce, Jira, Confluence as well as Git and source/version control systems.
• Full bilingualism (French and English) oral and written.
• Basic knowledge of Linux, Mac, TCP/IP, etc.
• Willingness to learn the pipelines and tools used in video game development to offer quality support.
• Experience in customer service (Asset).

Nice-to-Haves:

• Experience in the field of video games and related software such as Maya, 3dsMax, Unreal, etc. (Asset).

Gearbox Entertainment is committed to ensuring that all team members work in an environment free from discrimination and harassment, and one that reflects the diversity of the world it strives to entertain. As an equal opportunity employer, Gearbox Entertainment does not discriminate against applicants or employees on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, or genetic information, or any other status protected by applicable law.

Gearbox Entertainment is also committed to providing reasonable accommodations to qualified individuals to participate in the job application process, to perform the essential functions of a job, and to enjoy the benefits and privileges of employment equal to those enjoyed by individuals without disabilities. If you need a reasonable accommodation at any point during the job application process, please contact us for more information.