Technical Support Consultant - Remote Eligible

Job Title

3+ years of experience

Experience and demonstrate skills in SQL queries, MS SQL Server, T-SQL, etc.

Basic understanding of Windows Servers.

Exposure to interacting with international clients.

Hands-on experience in application / product support.

Has experience with Microsoft Windows Server and SQL Server and troubleshooting issues related to them.

Has software support experience demonstrating troubleshooting / analytical skills.

Has understanding of software development life cycle.

Has experience with managing healthcare interfaces using HL7.

Has experience in troubleshooting performance-related issues.

Has experience in working effectively both in a team environment as well as independently.

Has good written and oral communication skills along with strong customer service skills.

Responsibilities:

• Interact with customers to help troubleshoot and resolve highly complex product problems or issues.
• Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, SQL Server, HL7, and bugs/enhancements.
• Track and document inbound support requests and ensure proper notation of customer problems or issues.
• Document problems and solutions to train lower-level support on how to properly address customer or product problems.
• Document issues and customer requests, following standard operating procedures and meeting SLAs.
• Communicate with the product development department to improve on the current design or to identify possible problems with the design.
• Stay abreast of current technology in products, design changes, and new products offered.
• Position may require participation in after-hours and on-call support.

Good to Have:

• Understanding of healthcare-related applications, terminology, patient care environments, service needs & priorities of patient care personnel.
• Attained multiple Allscripts/Altera and external (i.e. Microsoft) certifications related to SQL, Server technologies, Healthcare Information Technology, or Health Care Informatics.
• Has knowledge in configuring and using one or more Sunrise applications or components.
• Ability to multi-task effectively and consistently to meet assigned deadlines with a customer-centric focus.