MSP Help Desk Technician

Help Desk Technician

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities. We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

At ALLO, we're always looking for skilled Help Desk Technicians to join our Managed Service Provider (MSP) team and provide outstanding technical support to our clients. In this role, you'll troubleshoot, install, and upgrade software and hardware systems for businesses across a variety of industries, helping them stay connected and achieve their goals. You'll also support our Cloud Services, Cybersecurity, and Managed IT solutions, ensuring customers have the reliable technology they need. This is an evergreen position, meaning we may not have an immediate opening at this time. However, we continuously review applications and will reach out as opportunities become available. By applying, you'll be considered for future openings as they arise. If your qualifications align with our needs, a member of our recruiting team will be in touch. We truly appreciate your interest in joining ALLO and encourage you to stay connected with us for updates on new opportunities!

Responsibilities

• Resolve network issues, configure operating systems and use remote desktop connections to provide immediate support.
• Communicate with clients via email, chat, and phone.
• Provide timely and accurate solutions to customers' technical problems and ensure prompt and accurate responses to increase client satisfaction.
• Prioritize tickets based on various factors including business impact, age of ticket, and scope of impact.

Education/Experience

• Education Qualifications: a degree or equivalent in a relevant field, like Computer Science, IT or Software Engineering. Microsoft or similar certification is a plus.
• Relevant job experience is described as: job experience with similar essential duties and/or in similar industry.

Skills / Knowledge / Abilities

• Strong analytical skills and ability to convey that information succinctly and clearly.
• Strong interpersonal, teamwork, conflict resolution, and negotiation skills.
• Strong time management, organizational, and prioritization capabilities.
• Excellent oral and written communications skills internally and customer-facing with a focus on training.
• Well-versed in communicating at both the technician as well as customer level.
• Ability to positively influence and collaborate with stakeholders in other organizations to accomplish objectives while maintaining relationships.
• Ability to remain approachable in a fast-paced environment.

Requirements

• Remain stationary for extended periods
• Ability to communicate information
• Ability to bend, kneel, and stand
• Ability to operate a computer
• Ability to operate hand tools and equipment
• Possess/maintain a Valid Driver's License
• Travel requirement

People are our passion. At ALLO, we don't treat you like a number. You're a human being.

Get ready to plug into the perks at ALLO:

• Free internet. Plus, awesome discounts on other ALLO services.
• Retirement Plan: The fiber future isn't the only one we care about. We match your 401(k) savings up to 5%.
• Health and Wellness: Participate in quarterly wellness challenges, and we'll deposit extra cash into your checking or health savings accounts.
• Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
• Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
• Tuition Assistance: Have a thirst for knowledge? We like that, which is why we're proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.