Customer Service Associate

Full Time Counter Customer Service Associate

Heritage Landscape Supply Group is seeking a Full Time Counter Customer Service Associate is a key customer touchpoint, responsible for accurate order entry and smooth customer interactions. The position requires strong multitasking skills, including processing orders, maintaining inventory accuracy, and coordinating logistics to support delivery timelines.

This full-time role runs Monday through Friday, with overtime during peak seasons, requiring flexibility and dedication. Pay: $22 and up.

Key Responsibilities:

• Provide exceptional customer service by effectively interacting with clients through phone, email, and in-person consultations, maintaining a courteous and professional demeanor at all times.
• Accurately process and manage customer transactions at the sales counter using the company's computer system to ensure efficient and precise order fulfillment.
• Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy.
• Coordinate and schedule truck deliveries with precision, ensuring optimal logistics and customer satisfaction.
• Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities.
• Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery.
• Responsibilities include a mix of sales counter duties and warehouse tasks, supported by modern sales systems and a commitment to maintaining an organized workspace.

Minimum Qualifications:

• Prior experience in a customer service or sales role is preferred
• Experience or familiarity with point-of-sale systems and order entry procedures.
• Capability to pass a pre-employment background/drug test.
• Bilingual proficiency in English and Spanish is a PLUS.
• Previous experience with irrigation or landscaping products is a PLUS.
• Forklift operation experience/Current forklift certification a PLUS.

Weekend hours required

Job Location: World Outdoor Emporium, Inc - Wentzville 1307 Granville Dr Wentzville, MO 63385

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.

Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.