Customer Service Representative

Sales Support At Telia

We are looking for a Sales Support to become a part of us at Telia. I am Micaela Glindarv, Head of Customer Service Wholesale and I am looking for someone who wants to grow together with us. We are a supportive and future-oriented team that focuses on delivering service and support to our operator customers and driving the transformation forward.

The position is a temporary role running until September 1, 2027.

As Sales Support, you will provide service and technical support to our operator customers and contribute to the development of the Wholesale business. You will become a part of a team that modernizes working methods and creates smooth solutions for high customer satisfaction. This means, among other things, that:

• Handle customer inquiries via phone, chat, and case management system
• Develop and improve our working methods to create a better customer experience
• Support our operator customers by understanding the technology, products, and systems

To succeed in the role:

We are looking for someone who is passionate about service and wants to give our customers the best experience. You are relationship-oriented, solution-focused, and enjoy challenging established working methods in a constantly evolving environment. You have a positive attitude, are flexible, and like to work both independently and in a team.

You have:

• Documented experience from telecom, customer service, or similar industry
• Several years of experience in customer service and/or technical support
• Good knowledge of Microsoft Office suite
• Ability to quickly get into different IT systems and products
• Comfortable taking calls and chats via group numbers and managing multiple cases simultaneously
• Fluent Swedish and English, both spoken and written

Join us and shape a smarter life for people, companies, and the planet.

At Telia, we are a team of 15,000 colleagues in the Nordic and Baltic regions, passionate about technology and connectivity. As a leading telecom operator and climate role model, we drive change through large-scale, impactful projects – while building a sustainable and inclusive world.

Here you get the opportunity to develop your skills, lead meaningful projects, and thrive in a supportive and diverse environment. Whether you are taking your first step or the next, Telia is a place to grow, belong, and make a real difference.

What we offer:

When you start with us, you get an extensive benefits package tailored to your local market, the possibility of hybrid work, and more. You also have the chance to receive a bonus based on your performance and Telia's results.

Does it sound interesting?

We look forward to your application by March 30, 2026.

If you move forward in the process, you will be contacted by our Talent Acquisition Partner. Background and reference checks are included in the process.

Want to know more about the role? Feel free to contact Micaela Glindarv, Head of Customer Service at micaela.glindarv@teliacompany.com or on LinkedIn.

Equal opportunities for all

At Telia, we value competence and development potential. We promote diversity and ensure that each individual's needs are met, regardless of functional variation, gender, age, sexual orientation, or social background. Together we create an inclusive work environment where your uniqueness is our strength.

Telia is part of Sweden's critical infrastructure and some of our activities are covered by legislation on security protection. Approved security screening is required before employment can take place.

Join us and let's make better happen - together!