IT Support Analyst I

IT Support Analyst I

Our mission is to enhance well-being by connecting individuals with vital health resources through a compassionate workforce that embodies the spirit of neighbors helping neighbors.

As a company our purpose is to care for people by connecting them to resources that help protect them in health related situations. We fulfill our purpose by filtering our decisions through a priorities lens of asking, "Is what we are about to do ethical, empathetic, economical, and efficient?". By caring for people, we are welcoming, authentic, truthful, consistent and humble. We are continuously looking for ways to improve our process and how we get things done.

HealthOne seeks individuals with integrity and heart to embody our values. Whether you're starting your career or looking to develop additional skills to reach your full potential, HealthOne provides the means to help you achieve your goals.

Job Purpose: The IT Support Analyst I is responsible for providing help desk triage and support. Troubleshoot problems at desktop level and advise on the appropriate action. This person will identify, research, and resolve technical problems and respond to telephone calls, emails, and personnel requests for technical support.

Essential Job Duties:

• Provides first line technical and end-user support
• Receives, identifies, prioritizes, and assigns incoming help desk tickets
• Troubleshoots, resolves, and/or escalates help desk tickets as appropriate and in a timely manner
• Assists with onboarding of new users
• Informs management of recurring problems
• Understands and adheres to established service level agreements
• Identifies and communicates operational issues to appropriate personnel
• Administers email and end user network accounts
• Evaluates documented resolutions and analyzes trends for ways to prevent future problems
• Identifies and learns how to use software and hardware supported by the organization
• Assists with maintenance of company inventory
• Assists with IT related projects as needed
• Designs, produces and maintains help desk reports
• Maintains regular and predictable attendance
• Consistently demonstrates compliance with HIPAA regulations, professional conduct, and ethical practice
• Works to encourage and promote company culture throughout the organization
• Other duties as may be assigned

Qualifications:

• High school graduate or equivalent
• College experience preferred in IT related field
• Good working knowledge of PC usage and typical end user problems
• 2+ years of related experience with computers and providing customer service in a technological environment preferred

Physical Requirements:

• Moderate amount of walking, sitting, and writing
• Occasional lifting of up to 50 lbs.
• Moderate to significant amount of stress in meeting deadlines and dealing with day-to-day events in the execution of job duties
• Need for flexibility and adaptability to change
• Candidate must be self-disciplined and a self-starter and able to work independently with a flexible work schedule

Benefits:

• 401K (4% Match, Immediate Vesting)
• Accident insurance
• Competitive salary
• Critical Illness Insurance
• Dental Insurance
• Employee Assistance Program
• Flexible Spending Account
• Health & Wellness Program
• Health Savings Account
• Life & AD&D Insurance
• Long Term Disability
• Medical Insurance
• Paid Time Off
• Pet Insurance
• Short Term Disability
• Vision Insurance

Pre-employment screening:

• Drug Screen and Background Check Required

HealthOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.