Aquatics Customer Service Representative (plunge) - Winter - Full - time

Seasonal (Seasonal)

What's In It For Me?

Free Alterra Mountain Pass for employees; ski or ride for free at Alterra owned destinations!

Alterra Mountain Passes for your family

Discounts on Blue Mountain Lift tickets for friends and family

Free skating

Staff priced meals & Starbucks treats

Staff room rates at all our hotels

Retail savings at Burton, The North Face, Red Devil Sports, Hillside, and more!

Hourly Rate: $18.00/Hour

Part Time Hours

Starting: December 17, 2025

The incumbent is a member of the Frontline Aquatics team. The Aquatics Customer Service Representative exemplifies our cultural of creating revolutionary guest experiences and contributes positively toward uniting the team around purpose and fun. This purpose of this role is to hold responsibility for customer service, operating the point-of-sale system, receiving monies, and selling tuck shop items.

What Will I Be Doing?

• Check customers into facility issuing wrist bands, locks and keys, and towels.
• Cash handling and accountability for all monies.
• Maintain good public relations and satisfied guests.
• Answer phones and assist guests in a professional and friendly manner.
• Maintain a clean and presentable work area at all times.
• Operate Jonas software to ring customer in, book swimming lessons, book birthday parties, enter season pass holders.
• Inventory tracking when required.
• Offer product knowledge of swimming programs and lessons being offered to customers.
• Registration of participants in swimming lessons, parties, and events.
• Maintain a clean facility at all times including performing cleaning duties of entrance ways, lobby, multi purpose, first aid and change rooms.

What Do We Need From You?

• High school diploma or equivalent.
• Previous customer service experience required.
• Standard First Aid and CPR 'C' preferred.
• Must be able to work effectively as part of a team.
• Must be able to communicate effectively with all ages.

Authenticity | Empowerment | Collaboration | Purpose

Blue Mountain Resort Company Overview

Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

Alterra Company Overview

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.