Customer Success Representative

Customer Success Representative

We are Neumann Kaffee Gruppe. And we love coffee.

For us at Neumann Kaffee Gruppe (NKG), everything revolves around coffee. As a globally active green coffee service group, our more than 3,300 employees in 28 countries work with dedication for and with green coffee, which is always the focus of our services along the entire coffee supply chain. Our fields of work are just as diverse as our employees and we are proud to live this diversity.

Nordic Approach works to make a positive difference in coffee-producing countries by ensuring fair payment and supporting sustainable coffee production. We aim for both people and nature to thrive through good coffee.

At Nordic Approach, we value sustainability, professional development, and innovation, and we aim to attract the best talent in the industry. In our team, you will have the opportunity to work in an international environment with a strong focus on sustainable practices. We offer flexible working conditions that balance work-life integration, along with extensive opportunities for both personal and professional growth. By joining our team, you will have the chance to contribute to a meaningful mission in the coffee industry and become part of a work culture that values strong principles, collaboration, and continuous improvement. We offer competitive terms and a dynamic workplace where you can truly make a difference.

We are searching for a Customer Success representative to join our international team of coffee fanatics in Oslo.

As we grow, we need someone with a keen eye for detail to assist in our daily operations, ensuring our customers always get the best coffee and the best service. This is an entry-level position on the sales team, where you will be responsible for invoicing and outbound logistics. You will work closely with our experienced sales team to help ensure customers get fast service, reliable shipments, and the supporting information they need to run their businesses.

The ideal candidate will want to build a career in specialty coffee, as the role involves interacting with all our customers and colleagues. No coffee knowledge required – but a passion for excellent customer service is a must!

Daily tasks include:

• Take orders via phone, email, or via the web and register them in our ERP system (Odoo)
• Process orders/invoices and arrange shipments via land, sea, and air from our warehouse to B2B customers internationally.
• Ensure accurate and timely delivery, monitor shipment status, and proactively communicate updates to clients
• Keep control over our physical inventory in several warehouses

Essential requirements:

• Structured and disciplined
• Fast and friendly service mentality
• Team player, able to work well with others and in teams
• Fast learner, detail-oriented, comfortable with systems and ERP
• Passion for working with people and solving problems
• Ability to work across multiple systems and spreadsheets
• High standards of customer service, and drive to get the job done well and quickly
• Fluent written and spoken business English

The ideal candidate would also possess:

• Customer service experience in a B2B environment
• Drive to learn, improve, and succeed
• Strong interpersonal and communication skills
• An interest in coffee - how it's grown, traded, and enjoyed

About Nordic Approach

Founded in 2011, Nordic Approach is a green coffee import company specialising in high-quality, traceable coffees. We import from origin to Europe and sell to coffee roasters globally.

Nordic Approach is an industry leader, setting the standard for coffee quality, traceability, and transparency. We have a dedicated, diverse, and driven team in Oslo and in offices in producing countries.

What we offer:

• An exciting position in a young company with growth potential
• Competitive terms and good employee benefits
• Great opportunities for personal development
• A multicultural, diverse and international work environment

Our main office and tasting lab is located in Tøyen, Oslo. While we are flexible on WFH as needed, this role is intended as 100% in office – this is where everything happens, from roasting to cupping, and it's the place to be to learn!