Associate Production Support Analyst - Remote Eligible

Associate Production Support Analyst

G.E.H.A (Government Employees Health Association, Inc.) is a nonprofit member association that provides medical and dental benefits to more than two million federal employees and retirees, military retirees and their families. We celebrate diversity and are committed to creating an inclusive environment for all employees.

G.E.H.A has one mission: To empower federal workers to be healthy and well.

Offering one of the largest medical and dental benefit provider networks available to federal employees in the United States, G.E.H.A empowers health and wellness by meeting its members where they are, when they need care. We serve our members with products they value and a personalized customer experience, sustained by a nimble and efficient organization.

The Associate Production Support Analyst is responsible for ensuring the stability, performance, and reliability of enterprise Power BI reporting solutions and data visualizations. This role provides day-to-day support for production dashboards and reports, troubleshoots issues related to data accuracy and performance, manages user access and security, and collaborates with business users, developers, and data teams to resolve incidents. The analyst will serve as the first line of support for Power BI production environments, ensuring timely resolution of issues, proper monitoring, and adherence to SLAs. The role requires strong technical knowledge of Power BI, SQL, data modeling, and troubleshooting skills, combined with strong communication and problem-solving abilities.

Skills

Roles & Responsibilities:

• Utilize basic SQL and PowerBI skills
• Coordinate discussions with cross functional/technical teams to capture details needed for D&A jobs to seamlessly run in a Production environment
• Monitor Power BI service, gateways, scheduled refreshes, and embedded reports to ensure availability and performance
• Troubleshoot report performance issues, failed data refreshes, and connectivity errors.
• Provide root cause analysis and resolution for production incidents, escalating when needed.
• Monitor and triage D&A production incidents and service requests, including tracking SLA performance
• Partner with business teams to understand recurring issues and recommend design or process improvements
• Maintain documentation of environments, workflows, dependencies, and system configurations
• Participate in scrum, backlog grooming, refinement, planning and design review sessions
• Other duties as assigned

Qualifications:

• Requires 1-2 years of relevant data support experience or demonstrated experience within healthcare industry or data and analytics
• Bachelor's degree in computer science, Information Technology or a related field
• Competent in tools such has SQL, PowerBI, DAX, and Excel
• Basic understanding of PowerBI Service/Desktop and SQL
• Basic understanding of agile methodologies and SDLC
• Ability to work collaboratively in a team centric environment
• Excellent communication and stakeholder management abilities
• Strong problem solving and communication skills with attention to detail

Work-at-home requirements:

• Must have the ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office.
• A minimum standard speed for optimal performance of 30x5 (30mpbs download x 5mpbs upload) is required.
• Latency (ping) response time lower than 80 ms
• Hotspots, satellite and wireless internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

How we value you:

• Competitive pay/salary ranges
• Incentive plan
• Health/Vision/Dental benefits effective day one
• 401(k) retirement plan: company match – dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution
• Robust employee well-being program
• Paid Time Off
• Personal Community Enrichment Time
• Company-provided Basic Life and AD&D
• Company-provided Short-Term & Long-Term Disability
• Tuition Assistance Program

While this is a remote opportunity, at this time G.E.H.A does not hire employees from U.S. territories or the following states: Alaska, Hawaii, California, Washington, Oregon, Colorado, Wyoming, Montana, New York, Connecticut, Vermont, Pennsylvania, Maine.

Please note that the salary information is a general guideline only. G.E.H.A considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

The hiring range for this position is $65,736 - $83,160 USD. At G.E.H.A, the current maximum salary for this role is $92,664 USD. While initial compensation may vary based on experience and qualifications, there is a path to work toward this top rate through performance and continued growth within the organization.

G.E.H.A is an Equal Opportunity Employer, which means we will not discriminate against any individual based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, and sexual orientation, as well as all other characteristics and qualities protected by federal, state, or local law. G.E.H.A will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their compensation or the compensation of another employee or applicant. We are committed to creating an inclusive environment for all employees. Our diversity drives innovation deepens connections and strengthens our organization.

G.E.H.A is headquartered in Lee's Summit, Missouri, in the Kansas City area. We recognize the importance of balance and flexibility and offer hybrid and work-from-home options for many of our roles.