Customer Success Specialist

Job Description

Profile We're Looking For:

Previous experience in:

• Technical support, IT customer service, or SaaS environments.

Essential technical knowledge:

• HTML (basic/intermediate)
• JSON (structure and validation)
• Reading and interpreting logs and API error messages
• Tools: Kibana (Dashboard and Discover), Postman, Zendesk, JIRA, Microsoft environment, and Google Drive
• Ability to deliver clear and structured technical diagnoses for functional errors or system communication issues

Soft skills:

• Excellent written communication, empathy, and the ability to translate technical concepts for non-technical users
• Ability to multitask in a dynamic, high-demand environment, focused on results and goal achievement
• Adaptable mindset with a willingness to embrace frequent changes and the constant evolution of processes, workflows, and priorities

Valued experience or knowledge of PMS platforms such as:

• Opera Cloud, OHIP, Noray, Winhotel, Timón Hotel, QuoHotel

Language skills:

• Intermediate to high level of Spanish and English (spoken and written)

What We Offer:

• The opportunity to join a technical, multidisciplinary team in a growing company
• Continuous training in internal tools, technical workflows, and product knowledge
• A chance to work with international clients and resolve high-impact real-world cases
• A collaborative, dynamic environment with a strong focus on continuous improvement

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:

• Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.