Customer Service Executive - Flights

Flight Customer Service Representative

The overall purpose of the role is responsible for providing support to customers via various online channels, ensuring that they receive a high level of service and their needs are met. It ensures that customers receive a high level of service, and work closely with the customer service team to achieve business objectives.

Responsibilities:

• Respond to customer inquiries, issues, and complaints via email, chat, and social media platforms in a timely and professional manner.
• Learn by doing and acquire knowledge about procedures and standards by senior and colleagues in the team.
• Collaborate with other departments within the organization to resolve customer issues and ensure a seamless customer experience.
• Develop a thorough understanding of the company's products and services, and be able to provide accurate and up-to-date information to customers.
• Maintain accurate records of customer interactions, ensuring that all customer inquiries are resolved to their satisfaction.
• Assist with special projects and initiatives as assigned by management.

Requirements:

• Proficient in written and spoken Spanish, English and Italian
• Fully office based (Rimini)
• Knowledge of at least one GDS booking system (AMADEUS, GALILEO or SABRE) is an advantage

You will have the opportunity to work for a company that is going through significant change in becoming the world’s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:

• Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity to develop your career locally or within one of our beautiful working locations across the globe.