Corporate Support Lead

Corporate It Subject Matter Lead – Support

We are seeking a Corporate IT Subject Matter Lead – Support to oversee one of our Corporate IT Support teams, ensuring exceptional service for internal and external employees. In this role, you will drive incident and request management, lead initiatives related to end-user devices, and ensure our support processes meet the highest standards. You will collaborate closely with Technology, Corporate IT, and IT Operations leaders to align on strategy and continuously enhance the support experience. Your leadership will help foster a culture of collaboration, accuracy, innovation, and continuous improvement across the team.

About Us

HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide.

We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena.

Job Responsibilities

• Lead and manage a Corporate IT Support team, providing guidance, mentorship, and day-to-day oversight to ensure high-quality service delivery and achievement of service targets.
• Collaborate with the Head of Corporate IT and leadership across Technology and IT Operations to align roadmaps and strategic priorities.
• Drive Corporate IT and Operations initiatives focused on end-user devices, ensuring timely and successful delivery.
• Define and implement best practices, standardized processes, automations, and effective support routines, including monitoring and troubleshooting.
• Act as the escalation point for complex technical issues, ensuring timely and efficient resolution with minimal user impact.
• Stay current with industry trends and emerging technologies, recommending tools and methodologies that support organizational goals.
• Build and maintain a culture of innovation, knowledge sharing, continuous improvement, and collaborative problem-solving.
• Contribute to discussions and decision-making for the overall Corporate IT Support strategy.
• Lead talent development within the team, focusing on retention, attraction, upskilling, and career growth.
• Provide general IT support including setup, troubleshooting, escalation, and proactive follow-ups.
• Perform after-hours or public holiday work when required and support general IT assignments.
• Ensure effective knowledge transfer through documentation and hands-on training.

Required Skillset and Experience

• Strong experience managing IT support teams in a corporate environment.
• Hands-on expertise with Windows Active Directory (administration, permissions, backups, maintenance).
• Experience managing Virtualization/ESXi, DHCP, DNS, Print services, Uniflow, Cacti, CCTV, and GPS servers.
• Solid understanding of hardware setup, software deployment, Office 365, and cloud applications.
• Strong skills in firewalls and networking infrastructure.
• Good understanding of IP telephony; Mitel experience is a plus.
• Experience engaging and negotiating with IT vendors.
• Ability to produce clear documentation and self-learn new tools and technologies.
• Availability for occasional after-hours and public-holiday support as needed.
• Advanced English is a must

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:

• Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.