Account Manager

Account Manager

HBX Group is the world's leading technological partner, connecting and empowering the world of travel. We bring together global and local brands across accommodation, transport, activities, and payments through our network of 300,000 hotels and 60,000 hard-to-reach, high-value clients in 190 source markets. We are tech-driven, customer-centric, and powered by the strength of our people — Team HBX Group — who move fast, dream big and make the difference every day. Our unique blend of technology + data + people, combined with our "global approach, local touch" mindset, is what truly sets us apart.

We are seeking a driven, strategic, and relationship-focused Account Manager to develop and maintain long-term commercial partnerships with our hotel partners across London. In this role, you will take ownership of a portfolio of hotel accounts, nurture strong partner relationships, and drive sustainable revenue growth. You will play a pivotal role in our tandem model, working closely with the Account Optimisation Manager to align on strategy, deliver compelling value propositions, lead strategic negotiations, and ensure strong commercial performance across your assigned portfolio.

Responsibilities:

• Conduct face-to-face meetings with partners to present tailored, strategic value propositions.
• Clearly communicate the unique benefits of partnering with Hotelbeds.
• Lead high-stakes negotiations with both new and existing partners.
• Secure favourable terms and close high-value commercial agreements.
• Drive revenue growth by identifying opportunities to improve contracting quality and conversion rates.
• Monitor, analyse, and act on key performance metrics to maximise portfolio results.
• Integrate HBX Group ecosystem solutions into partner strategies.
• Identify, source, and onboard new strategic accounts.
• Collaborate with Business Development Managers to support the activation of acquired partners.
• Maintain accurate, up-to-date information across all internal systems and tools.

Skillset and Experience Required:

• Strong negotiation and influencing skills.
• Strategic account planning capabilities.
• Strong data analysis and insight-generation skills.
• Excellent communication and cross-functional collaboration.
• Adaptability and solution-oriented mindset.
• In-depth understanding of the London hotel market.
• Ability to work independently while contributing proactively to the team.
• Highly organised with strong attention to detail.
• Experience using tools such as Salesforce and Tableau.

At HBX Group, we believe diversity fuels innovation and strengthens our mission to make travel a force for good. We are committed to creating an inclusive workplace where everyone feels valued and respected. Join us and help shape a future where diversity and equal opportunities truly make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world’s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:

• Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.