IT Technician II

IT Technician II

At Perkins&Will, we passionately believe that design can transform lives and enhance communities, creating healthy, sustainable places to live, learn, work, play, heal, move, and explore. We're in it for the greater good; we design to create places with meaning, and we design with purpose. Join the brightest minds in architecture!

The Perkins&Will Los Angeles Studio is seeking a talented and enthusiastic IT Technician to join a highly collaborative and dynamic team. The ideal individual will have 2+ years of experience and be a self-starter with strong skills.

Typical Years of Requisite Experience: 2+ years

Common and Baseline Responsibilities:

Resolving helpdesk issues and providing IT maintenance/support for a studio/region. Reports directly to IT Services Manager and/or Director of IT Services.

Close relationship with studio/regional Operations Director and Managing Directors group.

Shows initiative and ability to work well independently and with others.

Exhibits strong organization, attention to detail, and time management skills.

Able to pivot and have a "hands-on" working style.

Provide technical assistance and support to end-users regarding hardware, software and network-related issues.

Respond to inquiries and offer solutions in a timely manner.

Perform routine maintenance tasks such as system updates, patches, and backups.

Identify and resolve technical issues by analyzing symptoms, researching causes and implementing appropriate solutions.

Install, configure and maintain computer hardware, software, and peripherals.

Perform routine maintenance tasks such as system updates, patches, and backups.

Train end-users on the proper use of hardware and software systems, including applications and tools.

High-level Summary of Critical, Baseline Technical Skills and Certifications:

Proficiencies:

Analytical skills

Excellent verbal and non-verbal skills

Communicating with large and small groups

Training and new employee orientation

Excellent customer service skills

Software:

Advanced proficiency in using and basic proficiency in administering:

Windows desktop operating systems

Mac OSx systems

iOS devices

Microsoft Teams

PC and Laptop Hardware

Audio Visual systems

Basic proficiency in using:

Server operating systems

Networking hardware

Switches and firewalls

Windows Active Directory

Licensure/Certifications/Education:

An associate or bachelor's degree in computer technology or related field or equivalent experience is preferred

We foster a culture that is diverse and inclusive and strive for pay practices that are fair, competitive and reflect our commitment to pay equity. Our compensation decisions include but are not limited to a candidate's qualifications, including skill sets, education, experience and training, licensure and certifications credentials if applicable, and business-related factors. This practice extends to all employees, including performance considerations for merit increases, job promotions, and transfer opportunities. We additionally review our pay practices, conduct pay equity audits, and ensure our managers are trained in our pay practices on an annual basis. At the time of posting this job advertisement, the annual pay salary range for this position, if located in California, is between $71,000 and $90,600 commensurate with qualifications.

Benefits: medical, dental, vision, wellness, LTD, Life Insurance, 401k, PTO

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities